Scale AI is laying the groundwork for AI innovation, serving as the hub for building, deploying, and evaluating AI. Its products have pushed the boundaries of AI, supplying the data needed to train breakthrough models.

All of Scale's teams are highly collaborative and require cross-functional teamwork. Team leads in the engineering, product, and design (EPD) organization wanted to improve their ability to track their own team's progress and gain insights into the workloads of other teams. This challenge highlighted the opportunity for a more efficient solution.

With a growing backlog of tickets, three teams independently began to explore Linear as a potential solution. Once word got out about the separate initiatives, the teams joined forces, piloted Linear, and it quickly gained momentum across the entire company. "My team instantly thought Linear was great," recalls Joshua Hall, Head of Customer Engineering. "There were no grumblings. The only conversations we had were about getting enough seats to give people access." Adoption spread rapidly throughout the organization.